Refund Policy

Standard Returns

We have a 30-day return policy. Unless a product is covered by the Filtrare 30-Morning Promise described below, you have 30 days after receiving your order to request a return.

To be eligible for a standard return, your item must be in the same condition in which you received it, unused, and in its original packaging. You’ll also need your receipt, order number, or other proof of purchase.

To request a return, contact us at info@filtrarecoffee.com.

If your return is accepted, we’ll provide instructions and the appropriate return address. Items sent back without prior return authorization may not be accepted.

You can contact us at info@filtrarecoffee.com with any return questions.

The Filtrare 30-Morning Promise

We want your Filtrare brewer to become part of your everyday coffee ritual. That’s why eligible Filtrare ceramic coffee makers purchased directly from filtrarecoffee.com are covered by our 30-Morning Promise.

You may brew with your eligible Filtrare coffee maker at home and decide whether it is right for you. If it hasn’t earned its place on your counter, contact us within 30 days of delivery to request a return.

The product page will indicate when a coffee maker is eligible for the 30-Morning Promise.

Eligibility

To qualify for a return under the 30-Morning Promise:

• The coffee maker must have been purchased directly from filtrarecoffee.com and identified as eligible for the Promise.

• You must contact Filtrare within 30 days of the date your order was delivered.

• The return must be requested by the original purchaser.

• You must provide your order number or other proof of purchase.

• All ceramic pieces originally included with the coffee maker must be returned.

• The product must be returned using its original protective packaging.

• Your return must be authorized by Filtrare before it is shipped.

Products sent back without prior authorization may not be accepted.

The 30-Morning Promise allows eligible coffee makers to be used during the trial period. For qualifying returns under the Promise, its specific terms replace the unused-product requirement in our Standard Returns policy.

Keep Your Original Packaging

Please keep all original shipping and protective packaging throughout your 30-day trial.

Filtrare coffee makers are ceramic, and their original packaging is specifically designed to protect them during transit. The original protective packaging is required for returns made under the 30-Morning Promise.

Return Shipping

Customers are responsible for the cost of return shipping under the 30-Morning Promise.

We strongly recommend using a trackable and appropriately insured shipping service. Filtrare is not responsible for returns lost in transit or for damage caused by inadequate packaging.

What You Need to Return

All ceramic pieces originally included with the eligible coffee maker must be returned.

Used coffee filters and other consumable products do not need to be returned and are not separately refundable under the 30-Morning Promise.

Promotional gifts and products purchased separately—including accessories, mugs, filters, and kettles—are subject to our Standard Returns policy unless otherwise stated.

Refund Amount

Once an authorized return has been received and inspected, eligible returns will be refunded for the product price paid for the returned Filtrare coffee maker.

Return shipping costs are not refundable. Original shipping charges, expedited shipping charges, customs duties, import fees, and other third-party charges are also not refundable, where applicable.

Approved refunds will be issued to the original payment method.

Reasonable Use

The 30-Morning Promise is intended to give customers an opportunity to genuinely experience a Filtrare coffee maker at home.

To the extent permitted by applicable law, Filtrare reserves the right to decline returns involving misuse, intentional damage, fraud, abuse of the program, or damage beyond what would reasonably result from normal household use.

Starting a 30-Morning Promise Return

Contact info@filtrarecoffee.com within 30 days of delivery and include your order number.

We’ll provide return instructions and the appropriate return address. Please do not send your coffee maker back before receiving authorization from Filtrare.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If an item is damaged or defective, or if you receive the wrong item, contact us promptly at info@filtrarecoffee.com so we can evaluate the issue and make it right.

Damaged, defective, and incorrect products are handled separately from the 30-Morning Promise. Please contact us rather than requesting a trial return.

Exceptions and Non-Returnable Items

We cannot accept standard returns on gift cards or final-sale items.

Sale items are not eligible for return unless the applicable product page or promotion expressly states otherwise. This does not affect returns for products that arrive damaged, defective, or incorrect, or any rights provided by applicable law.

Exchanges

The fastest way to receive a different product is to return your original item. Once the return has been accepted, you may place a separate order for the new item.

Refund Processing

We’ll notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, we’ll issue the refund to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at info@filtrarecoffee.com.

Other Terms

The Filtrare 30-Morning Promise is offered in addition to any rights you may have under applicable consumer protection laws. It does not limit any rights that cannot legally be excluded or restricted.

Filtrare may update or discontinue the 30-Morning Promise for future purchases. The terms in effect on the date of purchase will continue to apply to that order.